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Shipping & Returns

DOMESTIC FLAT-RATE SHIPPING.
FREE USA SHIPPING AT 35.00


INTERNATIONAL SHIPPING.
According to USPS, we are allowed to attribute any value to a package. For example, if a package costs you 60.00, we can value it at 10.00 to keep you from being "ripped off" by customs fees. Some countries have unfair fees to hinder imports! Generally, small, air-borne packages do not have customs charges. Most of our international customers never pay a fee. However, heavier packages may be tagged for a fee. To play it safe and to save you money…we declare a low value to the package.

INSURANCE. To insure a package, its full replacement value must be declared on the package. When insured, we cannot lower the value. This may subject you to duties/taxes.

ARMY POST OFFICE (APO). Yes, we ship to APO addresses but you must select USPS as the shipper.

THE FOLLOWING COUNTRIES HAVE A SLOWER CUSTOM'S SERVICE:

ITALY -- Our package arrives at the Italian customs in 7-10 days, it sits for over a month in Italian customs.
BRAZIL -- Our package gets there in 7-10 days, it will sit for about a month in customs.
AUSTRALIA -- Our package gets there in 7 days, it will sit for 3 weeks in customs.


BE WARNED, DELAYS CAN HAPPEN...
If you live in a country known for poor postal services, then you know what to expect. Not all countries are the same. If your country is in a Holiday season or having some other national event, this may slow down transit time within your country. If your customs department is in the habit of opening packages, it generally means a longer wait time.
 

RETURN POLICY

IF PRODUCT IS OPENED OR USED THEN ALL HAIR PRODUCT SALES, COSMETICS SALES, FRAGRANCE SALES, AND CUSTOM PRINTED SALES ARE FINAL. NO REFUND-NO EXCHANGE. IF WE MAKE THE ERROR IN FILLING THE ORDER, WILL WILL SURELY ALLOW REFUND AND/OR EXCHANGE.

IF NON-CUSTOM MADE PRODUCTS ARE UNOPENED AND SEALED (AS WE SENT THEM), THEN... YOU MAY RETURN CLOTHING & JEWELRY OR ANY OTHER NON-CUSTOM ITEM  WITHIN 14 DAYS OF PURCHASE, AT YOUR EXPENSE, FOR STORE CREDIT. PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER AND INSTRUCTIONS.
 

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